Florida Keys Electric Cooperative Association
Florida Keys Electric Cooperative Association
Florida Keys Electric Cooperative Association

FKEC Payment Options

There are six options for paying your monthly electric bill:

Online – Pay Today with SmartHub!

Access Your AccountRegister for full account management
Once you complete the quick one-time required registration you can viewand pay your bill, access your account history and usage, setup auto pay and paperless billing, as well as update your contact information.
Visa, MasterCard, American Express and electronic checks accepted.



Pay Now – NO registration required bill pay 
Pay Now is a quick and easy way to pay online with NO registration required. All you need is a FKEC account number and last name of the primary member, or the business name, as it appears on the billing statement.
Visa, MasterCard, American Express and electronic checks accepted.

 

Download our Mobile App

Pay your bill from your iOS (iPhone, iPad, iPod) or Android mobile device by downloading the FREE Smart Hub application.

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By Telephone

Call 855-385-9912 to pay by phone

This FREE call system is available 24/7 and is compliant with the Payment Card Industry (PCI) Data Security Standard. These worldwide requirements are designed to prevent credit card fraud through increased data controls. Using this FREE system ensures FKEC’s continued ability to accept payments securely by phone.

The standards were created by the PCI Security Standards Council, which was founded by global payment brands American Express, Discover Financial Services, JCB International, MasterCard, and Visa Inc. to improve payment security. These brands now require businesses such as FKEC to use this automated, secure phone payment system.

While this required automated phone payment system may seem impersonal to some, it is necessary to ensure payments can be accepted securely by phone. If you have trouble with the system, please call an FKEC representative at 305-852-2431. They will help talk you through how to make a payment and then transfer you to the required automated system.

phone paymentHow to Pay Your Bill by Phone:

First dial 1-855-385-9912, and have your account number handy. There are no additional fees or menus to navigate, and you can pay using your checking or savings account or your credit/debit card.
           
The service is available in English and Spanish 24 hours a day, seven days a week. Other benefits of the new system include:
• FREE service (no convenience fees)
• A secure, direct connection
• Ability to pay using checking/savings or credit/debit card
• Option to sign up for recurring payments
• Ability to update your phone number in our records

By Mail

Mail payment to:

FKEC
P.O. Box 377
Tavernier, FL 33070

To ensure accurate payment posting please:

  • Do NOT mail cash
  • Make checks payable to FKEC
  • Write your FKEC account number on your check and do not forget to sign the check
  • When possible use the envelope provided by FKEC
  • Do not staple check to payment coupon
Our Locations
Tavernier Office
91630 Overseas Hwy.
Tavernier, FL 33070
(305) 852-2431
(800) 858-8845
Fax: (305) 853-5381
map
Marathon Office
3421 Overseas Hwy.
Marathon, FL 33050
(305) 852-2431
(800) 858-8845
Fax: (305) 743-9191
map
Lobby & Drive-thru available: Monday-Friday, 8 a.m. - 5 p.m.

After-Hours Night Deposit Box: You can make payments after-hours in the night deposit boxes at both the Tavernier and Marathon offices. Please be sure to provide your FKEC electric account number with your bill stub and a daytime phone number. DO NOT PAY WITH CASH in the night deposit box. FKEC is not responsible for cash left in night deposit boxes. Payments left in the night deposit boxes will be posted the next business day.

Automatic Bill Payment Options

Recurring Credit Card Payments
To pay automatically each month with a Visa, MasterCard or American Express:

Register online through Smart Hub

Statement amounts will be drafted automatically each month on the due date and will be referred to on your statement as the “charge date”.

Bank Draft
To pay automatically each month from a bank account via Electronic Funds Transfer (EFT):

Register online through Smart Hub
or
Complete a Bank Draft Authorization form and return the completed form to our office, along with a voided check from your checking account.

To be eligible for the EFT program, your account must have a credit history free of returned checks within the past 24 months.

Statement amounts will be drafted automatically each month on the due date and will be referred to as the “transfer date” for convenience in updating your bank account records.

Florida Keys Electric Cooperative Association

Download our Mobile App

Florida Keys Electric Cooperative Association