You can apply for service by either

• Applying Online or;
• Contact one of our Customer Service Representatives at (305) 852-2431 or (800) 858-8845
  Monday through Friday 8:00am – 5:00pm
• In person at our Tavernier or Marathon offices, Monday through Friday 8:00am - 5:00pm

Information needed to connect residential service to an existing meter:

• Name(s) on account
• Social Security Number(s) or Federal Tax ID (EIN)
• Phone contact information
• Service location address and/or FKEC 8-digit meter number
• Desired date of connection
• Mailing address
• Email address

New home construction:

Visit our New Construction page for step-by-step instructions to establish service at a residential location that does NOT have an existing electric meter.

Residential Billing Deposits

Deposit Required:
Residential account billing deposits for any type of residence shall be $150.00.

Deposit Waiver:
By giving FKEC permission to check with an outside reporting agency, we may be able to waive your deposit. To see if you qualify, simply provide your Social Security Number to the Customer Service Representative who will determine if you qualify. For joint accounts, both the applicant and the co-applicant are subject to credit approval. The Cooperative does not accept Credit Reference Letters as a means of waiving a deposit.

Deposit Interest:
Interest will be accrued on all billing deposits monthly and paid by credit to the account annually in July. The interest accrual rate will be determined monthly based upon the average rate of return earned by the Cooperative in the prior month on temporary investments less 50 basis points.

Deposit Refund:
Deposits on Residential accounts will be eligible for refund after three (3) years from the date of deposit (or the date of the last required additional deposit) if the account has 24 months of continuous good credit history and the member has been in the current account at least 90 days. For purposes of this policy, good credit history will be defined as no record of the following: delinquent (late charges), on cutoff list, disconnect for non-payment, returned check, payment arrangement not honored, or meter tampering. Such refunds will include any accrued deposit interest and will be made by credit to the account, and will not be refunded by check.

Additional or New Deposits:
At it’s discretion, the Cooperative may review the billing record of an account at any time to determine the adequacy of the sum on deposit and may require that the deposit be increased to approximately two times the highest monthly bill during the prior 12 months.

Transfer of Deposit:
A member moving from one location to another may have their billing deposit transferred to the new location, if the total amount due on the original account is paid and if service to the original account is disconnected within seven (7) days. However, if the total amount due on the original account is not paid, these charges will be added to the bill at the new location and an appropriate billing deposit required on the new account. In this case, the total amount due will include all charges for electric service through the date the service was disconnected and any fees associated with the disconnection of the original account.