March 28, 2017
Beware of Scammers Targeting FKEC Members
Scammers continue to target Florida Keys Electric Cooperative members. In the most recent phone scam, the scammer has spoofed our caller I.D. to appear to be calling from FKEC. The con artist then tells the targeted FKEC member a technician is on the way to upgrade his/her meter and payment will need to be provided immediately or the meter will fail and power will go out. THIS IS A SCAM!
Other scams tactics include threatening to disconnect power if the
instructions to purchase a pre-paid cash card are not followed. Scam
tactics have even included using a recording of our automated phone greeting so that
it sounds like you have reached FKEC offices when you call the phone number
provided by the scammer. Do not be fooled by these savvy thieves!
receive a suspicious call, or any call, threatening to disconnect your power,
hang up and dial 305-852-2431 immediately to ensure you are speaking to a bona
fide FKEC employee. NEVER provide
payment, personal, confidential, or financial information to anyone before
verifying they are a bona fide FKEC employee by calling 305-852-2431.
YOU SHOULD KNOW:
FKEC does not accept any kind of
prepaid card, including Green Dot and Reloadit cards, as payment for your bill.
Don’t fall for anyone demanding a prepaid debit card.
FKEC will never ask you for payment via
a money wire.
FKEC will always notify consumers of
overdue electric bills prior to calling to disconnect service.
Always call FKEC's secure phone payment
system when paying your electric bill by phone! 1-855-385-9912.
consumers should make all managers and staff aware of potential utility scams.
Never provide personal, confidential,
or financial information to unknown individuals.
Know your account status and balance.
You can check it at www.FKEC.com.
If you have any doubt if a call, email,
or visit from someone claiming to represent FKEC is legitimate, please call
Member Service at 305-852-2431. An operator is available 24/7.
Report any suspicious activity to
protect our community by sharing this information with your friends and
FKEC is working with Co-op members and law enforcement to prevent these scams,
but the best defense against these con artists is to be alert and informed.