Bills for electric energy consumption will be mailed and/or emailed to customers in accordance with an approved meter reading schedule that is subject to change at the discretion of the Cooperative. Failure to receive a bill will not release customer from payment obligation.
Due Date
Bills are due when rendered.
Delinquent Bills & Penalties:
- Unpaid bills for electric service become delinquent if payment is not received in a FKEC office by 5 p.m. on the 20th day after the mailing date shown on the bill.
- If such date falls on Friday, Saturday, Sunday, a national holiday, or a holiday observed by FKEC, the next regular business day is deemed to be the date the bill becomes delinquent.
- Payments placed in the night deposit box at the Cooperative offices after 5 p.m. will be deemed to have been paid on the next regular business day.
Late Payment Penalties
- Delinquent amounts due are subject to a late payment penalty of 1.5% per month of the total amount owed, if the total owed is $5 or more.
- After application of the late payment penalty, the delinquent amount due includes both the original amount due and the late payment penalty.
- If a bill remains unpaid for more than 1 billing cycle, additional late payment charges will be made on the total amount owed at the same rate.
Disconnect Notice
- A disconnect notice will be mailed and/or emailed to any account subject to the late payment penalty if the delinquent amount exceeds both $75 and 1/2 of the billing deposit on that account.
- The disconnect notice will show the account number, delinquent amount due, billing date, disconnect date, collection fee, reconnect fee, disconnect fee, after-hours reconnect fee, and the procedure for reconnection of services disconnected for non-payment.
- Payment in full of the amount due per the disconnect notice must be received in a Cooperative office by 5 p.m. the day prior to the scheduled disconnect date.