In general, you should always call FKEC at (305) 852-2431 and use the automated phone system to report the outage. Using the automated system is the fastest and most accurate way to report a power outage.
In the event of a major storm, FKEC will be inspecting the entire power system to evaluate and locate widespread outages. In this case, you can expect a high call volume, but you should attempt to report the outage, especially if it persists for days after the storm. Note, FKEC works to restore power to the greatest number of people in the least amount of time. Then works on isolated issues.
Please do not report an outage at your account unless you are 100% sure your power is out. False reports will skew our outage management system and can slow restoration efforts.
Before you call to report an outage, check all circuit breakers or fuses to help determine if your service outage might be the result of a household problem.
If you have significant water damage in your home that might make it unsafe, call a licensed electrician for advice.
Visually inspect the area outside your home near the meter. If the meter or any of the piping and wires on the wall of your home or office is gone or looks damaged, call a licensed electrician.
If no problems are apparent, FKEC will reconnect your service or assist in determining whether you have a household problem.
We also care about the safety of our employees. We do not ask them to make repairs when conditions are unsafe or if the damaged area is flooded or inaccessible. In these extreme situations, we depend on your patience and understanding until we can restore power safely.
Work is organized to restore power to the greatest number of members in the least amount of time. FKEC also prioritizes restoring power to life and safety situations and essential community services. Following this, crews work to restore power to individual members with isolated issues.
There are several reasons your neighbors may have power when you do not:
You may be on a different feeder line than your neighbors.
The power line to your home may have more extensive damage.
You may be connected to a different transformer, which could be damaged
Your service wires could be damaged (serving only you)
Because safety is our primary concern, we cannot connect power to your home until inspectors have determined that your home is safe. If your home is unsafe, please call the appropriate licensed contractor to make the necessary repairs. After the repairs are completed, contact FKEC at (305) 852-2431 to reconnect power to your home.
If the connection between your home and the power line, overhead or underground, is damaged, we will continue to work as quickly and safely as possible to repair it. Remember, restoration is organized to restore power to the greatest number of members in the least amount of time so isolated issues will be secondary to overall repairs.
