Scammers are actively targeting utility customers with phone calls, emails, and text messages that falsely claim your power will be disconnected unless you pay immediately. These threats are fraudulent. Stay alert, and please help protect your family, friends, and neighbors by spreading the word.
To pay your bill safely:
- By phone: Call our secure automated system at (855) 940-4007, or dial (305) 852-2431 to speak with an FKEC representative.
- Online: SmartHub
- In person: Pay at any FKEC office. No appointment is needed.
Important: If you’re asked to call a different number or use a payment method not listed above, it’s a scam. Also, FKEC always notifies consumers of overdue bills before calling to disconnect service.
FKEC never accepts prepaid debit cards (such as Green Dot or Reloadit), wire transfers, cryptocurrency, or mobile payment apps like Cash App, Zelle, or Venmo.
If you receive a suspicious call, or any call, email, or visit threatening to disconnect your power, call FKEC at (305) 852-2431 immediately to ensure you are speaking to a bona fide FKEC employee. Operators are available 24 hours, 7 days a week.
Scam Tactics To Be Aware Of
- Caller ID spoofing: The caller ID may falsely display as “FKEC.”
- Fake automated greetings: Scammers use recordings to mimic FKEC’s real phone system.
False technician visits: The caller may claim a technician is en route and demand immediate payment to avoid “meter failure.” - Prepaid card scams: Instructions to buy a prepaid card and provide the number are always a scam.
- Appointment misinformation: Scammers may say you need an appointment to pay in person—this is false. FKEC offices and drive-thrus are open Monday through Thursday, 8 a.m. to 5 p.m., with no appointment required.
What You Should Know
- FKEC does not accept any kind of prepaid card (Green Dot, Reloadit, etc.), wire transfers, cryptocurrency, or mobile payment apps like Cash App, Zelle, or Venmo for bill payments.
- FKEC always notifies consumers of overdue bills before calling to disconnect service.
New Scam Avoidance Tips
- Text Message Scams (Smishing): Scammers may text you fake disconnection warnings with links or phone numbers. FKEC does not send payment requests by text.
- QR Code Scams: FKEC will never send QR codes via email or text asking for payment.
- Fake Social Media Accounts: Only interact with FKEC through its verified website or official social media pages. Never provide account info in social media messages.
- For Businesses: Make sure all employees, especially those handling payments, are aware of these scams.
How To Protect Yourself
- Monitor Your Account: Use SmartHub to check your balance.
- Never give personal, confidential, or financial information to unknown callers or visitors.
- If you’re unsure whether a call, email, or visit is legitimate, contact FKEC Member Service at (305) 852-2431. Operators are available 24 hours, 7 days a week.
- Report any suspicious activity to local law enforcement.
- Share this information with your friends, neighbors, and family.
FKEC works with law enforcement and members to stop these scams. The best defense is staying informed and spreading awareness. Let’s work together to keep our community safe.