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Report Power Outages

To report an outage, you can:

If you are currently without power or see a hazardous condition involving power lines or equipment, call FKEC immediately. For emergency situations, call 911.

Decrease Outage Time by Following These Steps

If you experience a power outage, please check your fuse box or breaker panel before calling FKEC. Approximately 33% of power outages are breaker issues and should be solved by the homeowner. By checking your breaker panel first, you can minimize your outage time and avoid a possible “false outage call” service fee.

  1. Check your breaker panel or fuse box. A blown fuse or tripped breaker can be the cause of the outage.
  2. If your fuses and circuit breakers are fine and it is possible, see if your neighbors are also without power. This will help our linemen know if it is just your service or perhaps a main breaker.
  3. If you cannot restore your power by resetting the circuit breaker, call us at (305) 852-2431; report the outage via SmartHub; or text “out” to 1-855-940-4007 (you must be enrolled in Outage Texting to use this option).
  4. FKEC restores power as quickly and as safely as possible.

Before an Outage Occurs

Before an outage occurs, verify FKEC has all of your current phone numbers, including cell phone numbers. Doing so allows FKEC’s phone system to automatically match your phone number to your electrical equipment and determine the cause of the outage faster and more accurately.

To make changes, update your information online using the SmartHub website or app, or by calling (305) 852-2431.

FKEC Offers Outage Texting

FKEC offers convenient messaging options, including outage texting, so you can quickly report a power outage and receive service updates.

To report an outage by text:
If your mobile number is enrolled, simply text “out” to 1-855-940-4007.

To enroll in Outage Texting:
Log in to SmartHub, make sure your Contact Methods include your mobile number, then visit Manage Notifications to activate outage texting.